Important Update : Starting January 1st 2024 12:00 IST, we're updating our shipping policy. Exchanges will be discontinued; however, you can initiate a return and place a new order if needed.
(All exchange requests made before or on December 31st will be addressed.)
PRODUCT DISCLAIMER
- All images on the website are enhanced during the post-production process, actual product colors may vary.
RETURNS
All returns must be postmarked within 7 days of the product delivery. All returned items must be new and in an unused condition.
Pickup will be attempted twice. If the courier company fails to pick up the shipment. You will need to return the shipment to our address.
Reverse Pick Up is dependent on the availability of the service in your area pin code.
Issues in quality/quantity must be reported within 24 hours of delivery for prompt resolution.
100 INR logistic charges will be deducted as a part of refund process.
RETURN PROCESS
- To return an item, please raise a request at https://overlays.co/apps/return_prime with a clear photo or a video that shows the product’s defects. Once the return is approved your order will be picked up within 4 -5 working days.
- The team will work on the refund after the product is received. Refunds take 3-5 business days to appear in your original form of payment.
- In order to be eligible for a refund, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it
CANCELLATIONS
Orders can't be cancelled once its shipped, you can cancel the order before it is shipped by visiting the my account page.
EXCHANGES
(exchange policy to be discontinued from 1st January 2024.)
QUESTIONS
If you have any questions, please contact us at: support@overlaysclothing.com
Overlays will not stand liable for any changes of any damage caused by the customer to the product.
